Conversation Types on Twitter

Research by the Pew Research Centre illustrates six different types of conversations on Twitter.

Infographic of the six structures of Twitter conversation networks
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Employees Are Your Social Media Champions

A Gallup poll finds that 81% of engaged workers are more likely to give their employer’s products and services a positive recommendation on social media in comparison to only 18% of actively disengaged workers.

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How to Pitch Your Messages on Twitter

Humour, sarcasm and satire don’t translate well on social media. Remember that even if your clients are local, your audience is potentially global on Twitter.

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Ethical Social Media Policies During Recruitment

Employers are increasingly using social media to screen potential applicants. Sociologist Heather Williams has put together a thoughtful article on the ethics and problems associated.

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Managing Employee’s Social Media Use Ethically

Companies should make their social media policies clear to employees, but these have to be lawful and fair.

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Internal Social Media

Social media is an indispensable tool in increasing your customer reach, but have you thought about how social media design can improve your internal innovation?

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Google+ Tip: How to Invite Experts from Outside Google+ into a Hangout

Google+ Hangouts lets you video chat with multiple people and your videos are automatically recorded and uploaded onto YouTube. This is an innovative way to connect experts with audiences. It’s especially useful for public education.

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