Sociology of Emotions at Work
Sociologist Arlie Hochschild researched the sociology of emotions, which shows the work that individuals put into managing their own and other people’s emotions. She famously illustrated this through the work of air hosts who have to smile through long and difficult flights while passengers take out their frustrations on them. These workers are dehumanised because their job expects them to put up with abuse. This type of work takes a heavy emotional toll on people in caring professions, but we can also see that all fields of work involve some level of emotion work in the way we treat others. The TV show How I Met Your Mother humorously depicted “the chain of screaming,” which is how each level of the management hierarchy yells at their subordinates to alleviate personal grievances instead of dealing with problems in a constructive manner.